Prospera: Bilingual Consumer Lending Specialist

The Bilingual Consumer Lending Specialist plays a crucial role in assisting members (English and Spanish) with their lending needs while also working toward each member's unique version of prosperity by analyzing credit reports, cross-selling beneficial products, and identifying opportunities to improve members' financial well-being. This role requires the ability to have consultative and, at times, challenging conversations regarding underwriting decisions while focusing on what can be done to help members achieve their financial goals. The ideal candidate will thrive working in a centralized team, engaging members through video, phone, email, and call center channels.

Key Responsibilities:

• Interview members to understand their loan needs and financial status.

• Analyze credit reports and assess lending risks.

• Prepare and review loan documents for accuracy and compliance.

• Clearly explain loan terms and underwriting decisions.

• Recommend financial products that align with members' goals.

• Stay current on lending trends and regulations.

• Collaborate with collections and follow up on existing loans.

• Cross-sell credit union products and services.

• Manage multiple loan applications while maintaining service excellence.

What We're Looking For:

• Experience: 1–3 years of related lending experience is required.

• Communication: Ability to explain financial concepts clearly and supportively.

• Interpersonal Skills: Strong relationship-building and conflict-resolution abilities.

• Goal-Oriented: Motivated by results and committed to member success.

• Problem-Solving: Skilled at identifying tailored financial solutions.

• Multitasking: Capable of managing a high-volume workload with accuracy and efficiency.

• This is a fantastic opportunity for someone who is passionate about financial education, member service, and making a meaningful impact on members' lives through lending.

Learn more and apply here.